Which nib sizes are available?
Steel nibs - You can choose between FINE and MEDIUM and BROAD nibs. You will have the opportunity to specify this at the end of the project when the questionnaires are sent out. Titanium nibs - Fine or Medium nibs only. Last updated: Fri, Aug 29 2014 2:58 pm EDT
How do I add an extra nib or converter?
- Go to your Kickstarter Dashboard > Backed Projects > Nexus Minimal Fountain Pen > Manage Your Pledge 2. Increase your pledge by the relevant amount. So if your current pledge is £26 and you want to add a converter you need to enter 26+3 = £29. Last updated: Wed, Aug 13 2014 5:11 pm EDT
How do I pledge for all three pens?
1) Select the reward tier “BACKER SETS - Titanium and Aluminium” 2) You’ll see there is a set for the Titanium + 2 x Aluminium for £93 but that it only includes steel nibs, which come as standard with the titanium reward so you need to add a further £25 pounds to that pledge to get a titanium nib because ti nibs are considered an “add-on” (See “Rewards Summary”). 3) Total pledge = £93 + £25= £118. Last updated: Wed, Aug 13 2014 5:16 pm EDT
Pledging for all three pens AND three converters?
Total pledge = £124 1) This is the £93 “BACKER SETS - Titanium and Aluminium” + £25 Ti Nib + 2 x £3 converters. 2) Why only 2 converters? We give one free converter with every full titanium pen, so that’s actually three in total. We describe this in Update 2. Last updated: Wed, Aug 13 2014 5:16 pm EDT
How do I order a titanium nib?
OPTION 1) Select the Titanium Deluxe Pledge for Ti Pen + Ti nib. If you want an aluminium pen + ti nib please see option 2 below. OPTION 2) Add £25 to your pledge. For example if you pledge £40 for an titanium pen (early backer price) you then need to increase your pledge by £25. Hence your total pledge would be £25 + £40 = £65. You can add a titanium nib to any pledge, so if you pledge for an aluminium Nexus or a set you can also upgrade to a titanium nib by adding £25. At the end of the campaign you will be sent a questionnaire where you will be able to specify which nibs you want, as well as the colour of your pen and your delivery address. This is the normal Kickstarter process. Last updated: Wed, Aug 13 2014 4:26 pm EDT
How do I choose between black or silver colours?
At the end of the campaign we will send you a questionnaire where you will tell us which colour you want. This is the normal Kickstarter process. Last updated: Thu, Jul 31 2014 9:56 am EDT
I have pledged £23 for an Early Backer aluminium pen, how do I upgrade to Titanium or a Set?
1) All Early Backer Rewards are sold out. If you wish to upgrade to a set or a different reward category you must choose the normal Backer rewards, even if your original pledge is an Early Backer. Example: If you have pledged £23 as an Early Backer for the Aluminium Reward and you wish to upgrade to Full Titanium, the correct pledge is £69 (Backer) and not £65 (Early Backer). 2) As an Early Backer you can still pledge for add-ons i.e. an extra nib or converter. Example: If you have pledged for an Early Backer Titanium Pen at £40 you can add £25 pounds for a titanium nib, £3 for a converter or £5 for an extra steel nib. Last updated: Wed, Aug 13 2014 4:48 pm EDT
Where do I put my delivery address?
At the end of the campaign we will send you a questionnaire where you will tell us where you want your pens to be shipped. This is the normal Kickstarter process. Last updated: Thu, Jul 31 2014 9:56 am EDT
Can I order multiple quantities of the same reward?
The short answer is no, as Kickstarter prohibits the sale of multiple quantities. Please send us a message or an e-mail at [email protected] if you wish to make a larger order. The Aluminium sets are different because multiple colours and nib sizes are available so in fact each pen is different. A black aluminium pen with a medium nib is not the same as a silver aluminium pen with a fine nib. It’s a set, not several identical pens. Last updated: Tue, Aug 19 2014 6:50 am EDT
How do I add a sleeve to my pledge?
Increase your pledge by £10. For example if you’ve pledged £69 for a Titanium Deluxe pen you need to pledge £69 +10 = £79 to get a sleeve. There are also discounts for multiple sleeves (check the “Rewards Summary” section above). At the end of the campaign we will send you a questionnaire where you will tell us which colour you want. This is the normal Kickstarter process. Last updated: Fri, Aug 29 2014 2:58 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.